Patient Care Technician - Eyecare Retail

nowoptics; Manteca (CA); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Free eyeglasses

Life and disability coverage

Identity theft protection

Paid time off

Professional development

Employee discount

Job summary

Physicians Eyecare Group is hiring a Doctor Technician to be the friendly first touchpoint in our on-site store. You will deliver outstanding customer service, greet patients, and support both retail and clinical teams to ensure a smooth patient journey.

A year of customer-facing experience and basic Microsoft Office skills are expected. The role offers potential for monthly bonuses and a path to professional development within our optometry network.

Qualifications

• 1+ year of experience delivering outstanding customer service to patients/customers.
• Ability to multitask and adapt in a dynamic, fast-paced environment.
• Strong communication skills for diverse patients and team members.
• Proficiency with Microsoft Office 365 tools is preferred.

Responsibilities

• Greet patients and customers as they enter the store and identify needs.
• Answer inquiries and facilitate sales with promotions on products/services.
• Collaborate with retail and clinical teams to deliver a seamless patient experience.
• Schedule and confirm appointments and assist with problem resolution.

Skills

Customer service

Multitasking

Effective communication

Microsoft Office 365

Education

Associate degree or higher

Tools

Microsoft Suite 365

Job description

Physicians Eyecare Group is hiring a Doctor Technician to be the friendly first touchpoint in our on-site store. You will deliver outstanding customer service, greet patients, and support both retail and clinical teams to ensure a smooth patient journey.

A year of customer-facing experience and basic Microsoft Office skills are expected. The role offers potential for monthly bonuses and a path to professional development within our optometry network.