Patient Experience Systems Manager

Compass Group USA; Bel Air (MD); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Life Insurance/AD&D

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts

Job summary

Morrison Healthcare, a Compass Group USA company, is seeking a System Patient Experience Manager for Bel Air, MD. The role leads patient experience initiatives, coordinating with unit leadership to elevate patient satisfaction across accounts.

Responsibilities include tracking incentives, managing surveys, ensuring compliance, and contributing to department training. Strong leadership, budgeting, and organizational skills are essential for success in this healthcare dining-focused role.

Qualifications

• Requires HS diploma or GED; 4-year degree preferred.
• 2-3 years in-servicing experience in customer service training.
• Hospitality and healthcare experience preferred.
• 3-4 years experience in service-oriented operations.
• Strong coaching and on-the-job training skills.
• Excellent organizational and multi-tasking abilities.
• Proficient in Windows-based Office software (Word, Excel, PowerPoint, Outlook).
• Demonstrates initiative, responsibility, flexibility and leadership.
• Knowledge of contract administration and office procedures; budgeting skills.

Responsibilities

• Manages patient experience activities in collaboration with unit leadership to improve patient satisfaction.
• Tracks incentives, penalties, and reporting tied to patient satisfaction for the unit.
• Maintains client satisfaction and supports account retention.
• Administers required client surveys and responds promptly.
• Ensures compliance and follow-up of patient satisfaction initiatives.
• Develops and monitors patient satisfaction action plans for accounts.
• Participates in hospital committees related to patient satisfaction and administration.
• Promotes and monitors patient satisfaction progress across regions.
• Works with on-site management to achieve operational goals.
• Provides patient experience updates during monthly conference calls and training sessions.

Skills

Customer service training

Leadership

Coordination

Budgeting

Communication

multitasking

Education

High School Diploma or GED

4-year degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Morrison Healthcare, a Compass Group USA company, is seeking a System Patient Experience Manager for Bel Air, MD. The role leads patient experience initiatives, coordinating with unit leadership to elevate patient satisfaction across accounts.

Responsibilities include tracking incentives, managing surveys, ensuring compliance, and contributing to department training. Strong leadership, budgeting, and organizational skills are essential for success in this healthcare dining-focused role.