Patient Experience & Surgical Scheduler

Sight360; Tampa (FL); On-site; USD 48,000 - 62,000; Full time

Job summary

Sight360 in Tampa, FL seeks a Patient Service & Surgical Coordinator to deliver exceptional patient service while coordinating appointments, surgical scheduling, and communication between patients, providers, and clinic staff. This role supports inbound patient communications and the full scheduling process, ensuring timely information and a seamless experience from start to finish.

You will manage inbound inquiries, verify insurance, prepare charts, and ensure a seamless experience from initial

Qualifications

• High School diploma or equivalent; associate degree preferred.
• Experience in healthcare, call center, or surgical coordination is preferred.
• Familiarity with medical terminology and insurance verification is a plus.
• Experience with scheduling and medical administrative support is preferred.

Responsibilities

• Provide superior patient service and care with a friendly, professional attitude.
• Schedule patient appointments and surgeries, and coordinate follow-ups.
• Respond to patient inquiries via phone, web forms, email, and messaging.
• Verify insurance information and prepare patient charts and paperwork.
• Document workflows in practice management and CRM systems.
• Collaborate with physicians, clinics, and staff to ensure continuity of care.
• Ensure HIPAA compliance and accurate record-keeping.
• Meet performance standards for patient satisfaction and scheduling accuracy.

Skills

Interpersonal communication

Multitasking

Attention to detail

Computer skills

Organizational skills

Customer service

Education

High School diploma or equivalent

Associate degree preferred

Tools

Practice management software

EMR systems

CRM systems

Microsoft Office

Job description

Sight360 in Tampa, FL seeks a Patient Service & Surgical Coordinator to deliver exceptional patient service while coordinating appointments, surgical scheduling, and communication between patients, providers, and clinic staff. This role supports inbound patient communications and the full scheduling process, ensuring timely information and a seamless experience from start to finish.

You will manage inbound inquiries, verify insurance, prepare charts, and ensure a seamless experience from initial