Patient Experience Coordinator, Medical Front Office

Prado-Vision-Center; Tampa (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Matching 401(k) plan

Paid Time Off

Paid holidays

Employee discount

Certification reimbursement

Career growth opportunities

Job summary

Sight360 in Tampa, FL is seeking a Front Office Coordinator to deliver exceptional patient service by managing front desk operations, scheduling, billing and EMR upkeep. Travel between clinic locations may be required to support operations.

The role emphasizes accuracy in eligibility verification, payment processing, and confidential handling of patient information, with a friendly, organized reception area and teamwork across departments.

Qualifications

• 2-3 years of clerical/reception experience in a medical office setting.
• EMR Experience required.
• Ability to type 40 to 50 WPM.
• Must successfully pass a credit check.

Responsibilities

• Serve patients by scheduling visits, maintaining EMR records, accounts and greeting them for their appointments.
• Keep patient appointments on schedule by validating eligibility, initiating and following up on prior authorizations, and notifying appropriate staff of patient arrival.
• Comfort patients by anticipating their needs, answering their questions, maintaining a clean and organized reception area, and maintaining inventory of basic supplies.
• Ensure availability of treatment information by receiving, filing and retrieving patient records and mail quickly and completely.
• Maintain patient accounts by obtaining, recording, and updating insurance and personal financial information.
• Protect patient rights by maintaining confidentiality of personal and financial information.
• Accept deliveries and route them to appropriate departments when required.
• Answer incoming calls.
• Review charts and reach out to providers as needed to verify or validate orders.

Skills

Clerical experience

EMR Experience

Typing (40-50 WPM)

Customer service

Tools

Outlook

Microsoft Office

Job description

Sight360 in Tampa, FL is seeking a Front Office Coordinator to deliver exceptional patient service by managing front desk operations, scheduling, billing and EMR upkeep. Travel between clinic locations may be required to support operations.

The role emphasizes accuracy in eligibility verification, payment processing, and confidential handling of patient information, with a friendly, organized reception area and teamwork across departments.