Patient Experience Strategist

Baptist Health Care; Pensacola (FL); Presencial; USD 55 000 - 75 000; Tempo integral

Resumo da oferta

Baptist Health Care in Pensacola seeks a Patient Experience Advisor to act as an internal advocate, coordinating the Patient Experience Program and translating patient feedback into actionable improvements across inpatient, ED, and procedural areas. The role partners with nursing and operations leaders, analyzes data, coaches teams, and leads performance improvement initiatives.

A Bachelor's in a related field and 3 years of healthcare leadership experience are required; strong communication and

Qualificações

• Bachelor's degree in Business, Health Care Administration, Health Care Management, Nursing, or related field.
• Minimum 3 years in healthcare leadership or patient experience roles.
• Experience interpreting patient experience data preferred.
• Experience leading improvement initiatives preferred.
• Experience resolving patient complaints and service recovery preferred.

Responsabilidades

• Interpret reports on patient experience and advise leadership.
• Identify trends and develop action plans with leaders.
• Coordinate with departments to ensure the voice of the patient is heard.
• Develop educational campaigns and improvement initiatives.
• Support operations during severe weather or disasters.

Conhecimentos

Data analysis

Project management

Communication

Teamwork

Facilitation

Presentation to leadership

Formação académica

Bachelor's Degree Business/Health care

Ferramentas

Excel

PowerPoint

Descrição da oferta de emprego

Baptist Health Care in Pensacola seeks a Patient Experience Advisor to act as an internal advocate, coordinating the Patient Experience Program and translating patient feedback into actionable improvements across inpatient, ED, and procedural areas. The role partners with nursing and operations leaders, analyzes data, coaches teams, and leads performance improvement initiatives.

A Bachelor's in a related field and 3 years of healthcare leadership experience are required; strong communication and