Patient Experience Strategist

Southern California Hospitals; Culver City (CA); On-site; USD 70,000 - 85,000; Full time

Job summary

Southern California Hospitals seeks a Patient Experience Specialist to lead and coordinate the hospital’s program to improve patient experience and promote patient-centered care. You will work closely with hospital leaders to identify priorities, set goals, plan improvements, and measure outcomes.

This role requires 5+ years in healthcare settings, strong communication, planning and change management, and proficiency with MS Office.

Qualifications

• 5 years of experience in Hospital, Health Plan or Physician Office/Group setting.
• Strong written and verbal communication skills.
• Strong planning, organizational, and change management skills.
• Computer literacy and proficiency with MS Office products including Word, Excel and PowerPoint.
• Demonstrated ability to influence, develop and lead employees at all levels.
• Ability to maintain flexibility in a fast paced environment.
• Ability to establish and maintain effective working relationships across the organization.

Responsibilities

• Develops and leads the execution of the hospital’s patient experience strategy with senior leadership.
• Analyzes patient survey data and patient complaints to drive improvements.
• Co-chairs Hospital’s Patient Excellence Committee and shares solutions.
• Drives innovative change in patient experience and tracks trends.
• Collaborates with Risk Management and Quality & Patient Safety on complaints.
• Advocates for patients and families and ensures PX strategy consistency.

Skills

Experience 5y

Communication

Planning

MS Office

Influence

Adaptability

Relationship-building

Education

Bachelor's Degree in healthcare/business/related field

Job description

Southern California Hospitals seeks a Patient Experience Specialist to lead and coordinate the hospital’s program to improve patient experience and promote patient-centered care. You will work closely with hospital leaders to identify priorities, set goals, plan improvements, and measure outcomes.

This role requires 5+ years in healthcare settings, strong communication, planning and change management, and proficiency with MS Office.