Compassionate Care Experience Advocate

Baptist Health; Miami (FL); On-site; USD 26,000 - 34,000; Full time

Job summary

Baptist Health in Florida seeks a patient relations advocate to build trust with patients and families, resolve concerns, and coordinate with clinicians and leadership. The role emphasizes empathy, confidentiality, and strong communication across departments to improve the patient experience.

Responsibilities include documenting interactions, advocating for patients, and ensuring timely resolution. Must be self-directed with problem-solving skills; bilingual English/Spanish preferred.

Qualifications

• High school diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Bilingual English/Spanish preferred.
• Ability to extract data and identify patterns.
• Self-directed with strong problem-solving ability.
• Conflict management and customer service oriented.

Responsibilities

• Build trusting relationships with patient and families.
• Manage compliments, complaints and concerns.
• Serve as a facilitator between patient, staff, and physicians.
• Collaborate with stakeholders to resolve issues promptly.
• Act as process-improvement link from investigations.
• Advocate for patients and families with empathy.
• Document accurately and in detail.
• Investigate issues and provide feedback to leadership.
• Keep patients/families informed throughout the process.
• Maintain confidentiality and professional demeanor.
• Navigate between departments and divisions effectively.
• Communicate with all levels of the organization clearly.
• Demonstrate independent critical thinking and judgment.

Skills

Patient relations

Conflict management

Problem solving

Data analysis

Communication

Team collaboration

Computer skills

Bilingual English/Spanish

Education

High School Diploma

Job description

Baptist Health in Florida seeks a patient relations advocate to build trust with patients and families, resolve concerns, and coordinate with clinicians and leadership. The role emphasizes empathy, confidentiality, and strong communication across departments to improve the patient experience.

Responsibilities include documenting interactions, advocating for patients, and ensuring timely resolution. Must be self-directed with problem-solving skills; bilingual English/Spanish preferred.