Patient Experience Improvement Consultant

1103 Team Member Services; United States; On-site; USD 85,000 - 157,000; Full time

Benefits offered by this job

Medical

Dental

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in the United States seeks a Nurse Leader to drive patient experience improvements across acute care. Lead interdisciplinary teams, analyze feedback, and design strategies that integrate clinical care with the patient journey.

This role requires RN licensure, a Bachelor’s in Nursing, and a track record of improving CMS CAHPS metrics. Strong communication and change management skills, plus MS Office/data-driven decision making, are essential.

Qualifications

• RN with leadership experience in patient experience improvement.
• Experience in acute hospital operations and connected care.
• Excellent verbal and written communication with executives.
• Strong problem-solving and change management skills.
• Familiar with CMS CAHPS and data analysis.

Responsibilities

• Gather patient feedback via surveys and interviews to identify improvement areas.
• Analyze data to understand patient needs and preferences.
• Develop and implement plans to improve patient experience.
• Communicate progress and outcomes to stakeholders.
• Collaborate with clinicians and leaders to ensure holistic care improvements.
• Explore new technologies to enhance care delivery.
• Track impact of changes on patient experience.

Skills

Patient experience

Nurse leadership

Clinical operations

Communication skills

Change management

Analytics

MS Office

Six Sigma

CMS CAHPS

Cross-functional collaboration

Education

Bachelor's in Nursing

Master's in Nursing

Tools

Microsoft Outlook

Microsoft Word

PowerPoint

Excel

Job description

AdventHealth in the United States seeks a Nurse Leader to drive patient experience improvements across acute care. Lead interdisciplinary teams, analyze feedback, and design strategies that integrate clinical care with the patient journey.

This role requires RN licensure, a Bachelor’s in Nursing, and a track record of improving CMS CAHPS metrics. Strong communication and change management skills, plus MS Office/data-driven decision making, are essential.