Patient Experience Strategist

Baptist Health; Coral Gables (FL); On-site; USD 49,000 - 63,000; Full time

Benefits offered by this job

Career growth opportunities

Health and wellness resources

Tuition reimbursement

Wellness program to reduce deductible

Job summary

Baptist Health in Florida is seeking an Experience Advisor to lead patient‑centered improvements across units. You will drive change through field assessments, data storytelling and collaborative action plans that affect patient satisfaction and HCAHPS scores.

The role requires a Bachelor's degree (BS acceptable), at least 3 years of experience, strong communication and facilitation skills, and willingness to travel. English/Spanish bilingual preferred; join a compassionate, mission‑driven team.

Qualifications

• Bachelor's degree required.
• Minimum 3 years of experience.
• Strong problem-solving and communication skills.
• Flexible with travel.
• Bilingual English/Spanish preferred.

Responsibilities

• Drive change and actionable improvements through field assessments.
• Develop data storytelling and visual analysis.
• Extract consumer insights from and outside of the Press Ganey platform.
• Collaborate with leaders to develop short- and long-term improvement plans.
• Balance patient experience goals with operational realities.

Skills

Customer focus

Facilitation

Interpersonal skills

Communication skills

Problem solving

Critical thinking

Bilingual English/Spanish

Education

Bachelor's degree

BS acceptable

Tools

Computer applications

Job description

Baptist Health in Florida is seeking an Experience Advisor to lead patient‑centered improvements across units. You will drive change through field assessments, data storytelling and collaborative action plans that affect patient satisfaction and HCAHPS scores.

The role requires a Bachelor's degree (BS acceptable), at least 3 years of experience, strong communication and facilitation skills, and willingness to travel. English/Spanish bilingual preferred; join a compassionate, mission‑driven team.