Experience Advisor, BHMG Patient Experience, FT, 8:30am- 5:00pm

Baptist Health; Coral Gables (FL); On-site; USD 49,000 - 63,000; Full time

Benefits offered by this job

Career growth opportunities

Health and wellness resources

Tuition reimbursement

Wellness program to reduce deductible

Job summary

Baptist Health in Florida is seeking an Experience Advisor to lead patient‑centered improvements across units. You will drive change through field assessments, data storytelling and collaborative action plans that affect patient satisfaction and HCAHPS scores.

The role requires a Bachelor's degree (BS acceptable), at least 3 years of experience, strong communication and facilitation skills, and willingness to travel. English/Spanish bilingual preferred; join a compassionate, mission‑driven team.

Qualifications

• Bachelor's degree required.
• Minimum 3 years of experience.
• Strong problem-solving and communication skills.
• Flexible with travel.
• Bilingual English/Spanish preferred.

Responsibilities

• Drive change and actionable improvements through field assessments.
• Develop data storytelling and visual analysis.
• Extract consumer insights from and outside of the Press Ganey platform.
• Collaborate with leaders to develop short- and long-term improvement plans.
• Balance patient experience goals with operational realities.

Skills

Customer focus

Facilitation

Interpersonal skills

Communication skills

Problem solving

Critical thinking

Bilingual English/Spanish

Education

Bachelor's degree

BS acceptable

Tools

Computer applications

Job description

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.

Benefits

At Baptist Health, we're committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a “grow our own” philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including:

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• And so much more

Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers with us while making a meaningful impact every day.

Description

The Experience Advisor serves as a role model and informal leader that takes a collaborative approach to improving processes and patient-centered performance at the unit/department and/or entity level. Experience Advisors drive change and meaningful action through targeted field assessments and recommendations, data storytelling and visual analysis, extracting consumer insights from and outside of the Press Ganey platform, and developing action plans in collaboration with leaders. The Experience Advisor has a direct impact on patient satisfaction and HCAHPs scores which have monetary implications for team members and institution incentives depending on the entity. Using a hands-on approach, the Experience Advisor balances the organization's patient experience goals with the department/unit's operational realities, limitations, and work-flows. The Experience Advisor is an invaluable resource to the organization who is responsible for identifying trends for improvement and creatively develops short-term and long-term sustainable solutions to preserve brand reputation. Estimated salary range for this position is $48512.76 - $63066.59 / year depending on experience.

Qualifications

Degrees:

• Bachelors.

Additional Qualifications

• Bachelor of Science (BS) acceptable as well.
• Must be self-directed with excellent problem-solving and critical thinking skills and able to work with little or minimal supervision.
• Professional demeanor, results and detail-oriented, organized, and compassionate with excellent customer focus.
• Strong group facilitation skills and a demonstrated ability to unite individuals around a common goal.
• Exceptional interpersonal and communication skills (verbal and written).
• Must be flexible with schedule and travel based on the business needs.
• Fully proficient in computer applications used in day-to-day functions.
• Preferred: Patient/Guest relations or Hospitality background.
• Bilingual English/Spanish preferred.

Minimum Required Experience: 3 Years

EOE, including disability/vets