Patient Experience Specialist - Urgent Care Front Desk

Prisma Health Urgent Care by Wellstreet; Powdersville (SC); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Paid Time Off & Holidays

401(k) with company match

Flexible schedule & 3-day/12-hour ShIF

Employee Wellness Programs

Professional development

Job summary

Prisma Health Urgent Care is hiring a Patient Service Representative to be the first point of contact, managing front-office operations and supporting clinic workflow. The role emphasizes friendly customer service, confidentiality, and teamwork in a fast-paced healthcare setting.

The position features 12-hour shifts (8 AM–8 PM) on a full-time basis, with competitive benefits and opportunities for professional growth.

Qualifications

• High school diploma or equivalent required; medical admin certificate a plus
• 1+ year experience in a medical office or healthcare setting preferred
• Strong communication and attention to detail in a fast-paced clinic
• Proficient computer skills; comfortable multitasking across multiple screens
• Experience with Electronic Medical Records (EPIC) preferred

Responsibilities

• Warm Welcome: greet and assist patients and visitors with a positive attitude
• Patient and Business Documentation: maintain confidentiality and organize documents
• Insurance Verification: verify coverage and explain policies
• Financial Responsibility: collect patient financial responsibility clearly
• Collaborative Support: assist practice manager, providers and staff
• Compliance: uphold HIPAA and OSHA standards in documentation and processes
• Administrative Duties: perform office procedures and operate medical equipment
• Quality Assurance: ensure adherence to quality programs and CLIA requirements
• Travel Requirement: support staffing by traveling to other Prisma Health Urgent Care locations

Skills

Strong communication

Attention to detail

Multitasking

Customer service

Education

High School Diploma or equivalent

Medical Administrative Assistant certificate

Tools

EPIC EMR

Job description

Prisma Health Urgent Care is hiring a Patient Service Representative to be the first point of contact, managing front-office operations and supporting clinic workflow. The role emphasizes friendly customer service, confidentiality, and teamwork in a fast-paced healthcare setting.

The position features 12-hour shifts (8 AM–8 PM) on a full-time basis, with competitive benefits and opportunities for professional growth.