Patient Service Specialist - Front Desk & Care Coordination

WellStreet; Greenwood (SC); On-site; USD 21,000 - 28,000; Full time

Job summary

Prisma Health Urgent Care in Greenwood, SC is seeking a Patient Service Representative to be the first point of contact, delivering a welcoming and efficient patient experience in a fast-paced clinic. You will manage front-office tasks, verify insurance, collect payments, and support the clinic workflow while staying compliant with HIPAA and OSHA.

This full-time on-site role requires strong communication, multitasking, and teamwork, with occasional travel to other Prisma Health Urgent Care

Qualifications

• Education: High school diploma or equivalent; Medical Administrative Assistant certificate a plus.
• Experience: 1+ year in a medical office or healthcare setting preferred.
• Skills: Strong communication, attention to detail, and ability to multitask in a busy environment.
• Technical: Proficient computer skills; EMR software experience; EPIC preferred.
• Flexibility: 12-hour shifts; some weekends and holidays.
• Team player: Proactive, friendly, patient-focused service.

Responsibilities

• Warm Welcome: Greet patients and visitors with a positive attitude.
• Patient and Business Documentation: Maintain confidentiality while collecting and organizing important patient and business documents.
• Insurance Verification: Verify eligibility and provide patients with payment policies and billing information.
• Financial Responsibility: Determine and collect each patient’s financial responsibility.
• Collaborative Support: Assist the practice manager, providers, and staff as needed.
• Compliance: Adhere to HIPAA and OSHA requirements in documentation and processes.
• Administrative Duties: Perform office procedures and operate medical equipment.
• Quality Assurance: Ensure CLIA waived lab requirements and patient result trackers.
• Travel: Support staffing by traveling to other Prisma Health Urgent Care locations as needed.

Skills

Strong communication

Attention to detail

Multitask

Team player

Customer service

Education

High school diploma or equivalent

Medical Administrative Assistant certificate

Tools

EPIC

Job description

Prisma Health Urgent Care in Greenwood, SC is seeking a Patient Service Representative to be the first point of contact, delivering a welcoming and efficient patient experience in a fast-paced clinic. You will manage front-office tasks, verify insurance, collect payments, and support the clinic workflow while staying compliant with HIPAA and OSHA.

This full-time on-site role requires strong communication, multitasking, and teamwork, with occasional travel to other Prisma Health Urgent Care