Front Desk Patient Services Specialist (12h Shifts)

Piedmont Urgent Care by WellStreet; Streetsboro (OH); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Flexible schedule

Competitive benefits

Paid time off & holidays

401K with company match

Wellness programs

Professional development

Job summary

University Hospitals Urgent Care is seeking a Patient Service Representative to be the first point of contact, ensuring a welcoming and efficient patient experience. You will manage front-office operations, assist with administrative tasks, verify insurance, and collect payments in a fast-paced clinical setting.

The role requires strong communication, attention to detail, and the ability to multitask. Shifts are 12 hours, with some weekends and holidays.

Qualifications

• High school diploma or equivalent; Medical Administrative Assistant certificate is a plus.
• 1+ year of experience in a medical office or healthcare setting preferred.
• Experience using Electronic Medical Records (EMR) software; EPIC preferred.
• Flexibility to work 12-hour shifts, including some weekends and holidays.

Responsibilities

• Warm welcome: greet patients and visitors with a positive attitude.
• Patient and business documentation: maintain confidentiality while collecting and organizing documents.
• Insurance verification: analyze benefits, verify eligibility, and explain payment policies.
• Financial responsibility: determine and collect patient financial obligations.
• Collaborative support: assist practice staff to ensure smooth daily operations.
• Compliance: adhere to HIPAA, OSHA, and regulatory guidelines.
• Administrative duties: perform routine office procedures and operate medical equipment.
• Quality assurance: ensure compliance with QA programs and patient result trackers.
• Travel requirement: support staffing by traveling to other University Hospitals Urgent Care locations as needed.

Skills

Communication

Attention to detail

Multitasking

Team player

Education

High school diploma or equivalent

Medical Administrative Assistant certificate

Tools

EPIC EMR

Job description

University Hospitals Urgent Care is seeking a Patient Service Representative to be the first point of contact, ensuring a welcoming and efficient patient experience. You will manage front-office operations, assist with administrative tasks, verify insurance, and collect payments in a fast-paced clinical setting.

The role requires strong communication, attention to detail, and the ability to multitask. Shifts are 12 hours, with some weekends and holidays.