Urgent Care Patient Service Specialist

Prisma Health Urgent Care by Wellstreet; Aiken (SC); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Life-Work Balance

Flexible Schedule

Competitive Benefits

Paid Time Off

401K with Matching

Wellness Program

Professional Growth

Duties as Assigned

Job summary

Prisma Health Urgent Care is seeking a Patient Service Representative to serve as the first point of contact, delivering a welcoming and efficient patient experience. You will handle front-office operations, assist with administrative tasks, and support the clinic workflow in a fast-paced healthcare setting.

The role emphasizes customer service, problem-solving, and teamwork, with a 12-hour shift schedule (3 days per week, 8 AM–8 PM) and full-time benefits including medical, dental, vision, and

Qualifications

• High school diploma or equivalent; Medical Administrative Assistant certificate a plus.
• 1+ year of experience in a medical office or healthcare setting.
• Strong communication and attention to detail in a busy environment.
• Proficient with EMR software; EPIC preferred.
• Willing to work 12-hour shifts, including some weekends and holidays.
• Team player with a proactive, patient-focused approach.

Responsibilities

• Warm Welcome: Greet patients and visitors with a positive attitude.
• Patient and Business Documentation: Manage confidentiality and organize documents.
• Insurance Verification: Verify eligibility and explain billing policies.
• Financial Responsibility: Collect patient financial responsibility clearly.
• Collaborative Support: Assist practice manager and staff for smooth operations.
• Compliance: Adhere to HIPAA/OSHA and guidelines.
• Administrative Duties: Handle office procedures and medical equipment.
• Quality Assurance: Ensure compliance with QA, CLIA, and patient trackers.
• Travel Requirement: Support staffing needs at other Prisma Health locations.

Skills

Strong communication

Attention to detail

Multitasking

Education

High school diploma or equivalent

Tools

EPIC

Job description

Prisma Health Urgent Care is seeking a Patient Service Representative to serve as the first point of contact, delivering a welcoming and efficient patient experience. You will handle front-office operations, assist with administrative tasks, and support the clinic workflow in a fast-paced healthcare setting.

The role emphasizes customer service, problem-solving, and teamwork, with a 12-hour shift schedule (3 days per week, 8 AM–8 PM) and full-time benefits including medical, dental, vision, and