Urgent Care Front Desk Pro — Flexible 3x12 Shifts

WellStreet; Greer (SC); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Prescription

Pet Insurance

Paid Time Off & Holidays

401K with Company Match

Wellness Support

Professional Growth

Job summary

Prisma Health Urgent Care in Greer, SC is seeking a dedicated Patient Service Representative to be the first point of contact for patients. You will manage front-office tasks, assist with documentation, and support clinic workflow in a fast-paced healthcare setting.

Responsibilities include insurance verification, collecting payments, coordinating with the care team, and ensuring HIPAA/OSHA compliance. This full-time role offers competitive benefits and growth opportunities.

Qualifications

• Education: High school diploma or equivalent; Medical Admin Assistant cert a plus.
• 1+ year of experience in a medical office or healthcare setting preferred.
• Strong communication, attention to detail, multitasking in a busy environment.

Responsibilities

• Warm Welcome: Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued.
• Patient and Business Documentation: Maintain confidentiality while collecting and organizing important patient and business documents.
• Insurance Verification: Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information.
• Financial Responsibility: Determine and collect each patient’s financial responsibility, ensuring transparency and clarity about costs.
• Collaborative Support: Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations.
• Compliance: Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards, ensuring all documentation and processes are handled according to guidelines.
• Administrative Duties: Perform office procedures and general administrative tasks; proficiently operate office medical equipment.
• Quality Assurance: Oversee compliance with quality assurance programs, CLIA waived laboratory requirements, and patient result trackers.
• Travel Requirement: Support staffing and operational needs by traveling to other Prisma Health Urgent Care locations as required.

Skills

Strong communication

Attention to detail

Multitasking

Team player

Education

High school diploma or equivalent

Medical Administrative Assistant certificate

Tools

EMR software

EPIC

Job description

Prisma Health Urgent Care in Greer, SC is seeking a dedicated Patient Service Representative to be the first point of contact for patients. You will manage front-office tasks, assist with documentation, and support clinic workflow in a fast-paced healthcare setting.

Responsibilities include insurance verification, collecting payments, coordinating with the care team, and ensuring HIPAA/OSHA compliance. This full-time role offers competitive benefits and growth opportunities.