Patient Experience Specialist — Scheduling & Registration

Cleveland Clinic

Wooster (OH)

On-site

USD 22,000 - 30,000

Full time

4 days ago

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Job summary

Cleveland Clinic’s Wooster Family Health Center is seeking a Patient Service Specialist to deliver an exceptional experience to patients, families and visitors, from scheduling and pre-registration to MyChart enrollment and visit preparations. A primary shift is 8:00am to 5:00pm; strong communication and computer skills are essential.

Minimum qualifications include a high school diploma or GED with relevant experience, or an associate/bachelor’s degree, plus PC proficiency.

Qualifications

High School Diploma/GED and 2 years of experience in patient registration, scheduling, insurance processing or customer service
OR Associate’s Degree and 1 year of experience
OR Bachelor’s Degree
Working knowledge of PC window applications
Ability to perform basic math sufficient to process insurance co-pays

Responsibilities

Provide a comprehensive, proactive and “Patients First” experience for patients and visitors
Investigate, triage and resolve patient issues using the established HEART model
Create a welcome and professional environment, interact with patients and ensure stellar patient experiences
Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services
Enter and maintain confidential patient information
Recruit, enroll and educate patients on MyChart and Appointment Pass