Patient Service Specialist

Cleveland Clinic; Wooster (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Cleveland Clinic’s Wooster Family Health Center is seeking a Patient Service Specialist to deliver an exceptional experience to patients, families and visitors, from scheduling and pre-registration to MyChart enrollment and visit preparations. A primary shift is 8:00am to 5:00pm; strong communication and computer skills are essential.

Minimum qualifications include a high school diploma or GED with relevant experience, or an associate/bachelor’s degree, plus PC proficiency.

Qualifications

• High School Diploma/GED and 2 years of experience in patient registration, scheduling, insurance processing or customer service
• OR Associate’s Degree and 1 year of experience
• OR Bachelor’s Degree
• Working knowledge of PC window applications
• Ability to perform basic math sufficient to process insurance co-pays

Responsibilities

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors
• Investigate, triage and resolve patient issues using the established HEART model
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services
• Enter and maintain confidential patient information
• Recruit, enroll and educate patients on MyChart and Appointment Pass

Skills

Patient registration

Scheduling

Customer service

Phone triage

Education

High School Diploma/GED

Associate’s Degree

Bachelor’s Degree

Tools

Windows PC

Job description

Join Cleveland Clinic’s Wooster Family Health Center and experience being part of a top hospital system where everyone is valued for what they bring to the team. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from scheduling and pre-registration to MyChart enrollment and visit preparations. This role is a great steppingstone for others within Customer Service and various departments within Cleveland Clinic.

Primary shift

A caregiver in this position works a primary shift of 8:00am to 5:00pm.

Key responsibilities

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Minimum qualifications

• High School Diploma/GED and 2 years of experience in patient registration, appointment scheduling, insurance processing or customer service
• OR Associate’s Degree and 1 year of experience
• OR Bachelor’s Degree
• Working knowledge of PC window applications
• Ability to perform basic math sufficient to process insurance co-pays

Preferred qualifications

• Knowledge of medical terminology
• Demonstrable personal computer keyboard skills

Physical Requirements

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $15.75

Maximum hourly: $21.65

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).