Patient Experience Specialist & Scheduling

Ivy Health; Novi (MI); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Full benefits from first month

Paid time off

Paid holidays

Bonus incentive opportunities

Job summary

Ivy Health in Novi, MI is seeking a Patient Coordinator to support front-desk operations and drive exceptional patient experience. This full-time role focuses on check-in, scheduling, phone coverage, insurance verification, authorizations, and payments processing in a fast-paced healthcare setting.

You will collaborate with clinicians and staff, contribute to performance improvements, and enjoy a structured environment with opportunities for growth.

Qualifications

• 2+ years of administrative experience in a healthcare setting.
• Proficiency with Excel, Word, and Outlook.
• Excellent time management and multitasking in a fast-paced clinic.
• Self-motivated with a drive to exceed patient expectations.
• Adaptable with a positive attitude toward fluctuating workloads.

Responsibilities

• Greet and check-in patients; schedule appointments.
• Answer incoming phone calls and verify insurance coverage.
• Obtain authorization and collect payments.
• Process new patients and support clinic performance.

Skills

Administrative experience

MS Office

Time management

Multitasking

Self-motivation

Tools

Excel

Word

Outlook

Job description

Ivy Health in Novi, MI is seeking a Patient Coordinator to support front-desk operations and drive exceptional patient experience. This full-time role focuses on check-in, scheduling, phone coverage, insurance verification, authorizations, and payments processing in a fast-paced healthcare setting.

You will collaborate with clinicians and staff, contribute to performance improvements, and enjoy a structured environment with opportunities for growth.