Patient Experience Specialist - PRN

Intermountain Healthcare Inc.; Cedar City (UT); On-site; USD 52,467,000 - 68,197,000; Full time

Benefits offered by this job

Benefits package

Job summary

Intermountain Healthcare Inc. is seeking a Patient Service Representative to be the first point of contact for patients, delivering exceptional customer care.

You will greet patients, verify and update information, schedule appointments, and support insurance coordination to facilitate smooth clinical workflows. Key responsibilities include accurate EMR documentation, collecting payments, and educating patients on financial assistance.

Qualifications

• Six months of customer service experience.
• Basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and PHI of patients, members, and caregivers.
• Preferred: one year of customer service experience in person and by phone.
• Billing and collections experience.
• EMR familiarity with electronic medical records systems.

Responsibilities

• Greet and check-in/out patients and verify information.
• Resolves patient needs to ensure superior customer experience.
• Documents calls accurately in the EMR.
• Schedules appointments for visits, tests, referrals, and consultations.
• Registers patients by confirming and updating demographic data.

Skills

Customer service

Communication

Interpersonal

Data entry

Computer literacy

Confidentiality

Education

High school diploma or GED

Tools

EMR systems

Word processing

Data entry systems

Job description

Intermountain Healthcare Inc. is seeking a Patient Service Representative to be the first point of contact for patients, delivering exceptional customer care.

You will greet patients, verify and update information, schedule appointments, and support insurance coordination to facilitate smooth clinical workflows. Key responsibilities include accurate EMR documentation, collecting payments, and educating patients on financial assistance.