Patient Experience Specialist - Part Time, Flexible

Boston Children's Hospital; Boston (MA); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

flexible schedules

affordable health

vision and dental insurance

child care and student loan subsidies

generous levels of time off

403(b) Retirement Savings plan

Pension

Tuition and License/Certification Reim

employee discounts and discounted comm

Job summary

Boston Children's Hospital is seeking a part-time Patient Experience representative to provide administrative support to the MSICU and coordinate services for patients and families. You will demonstrate interest in department and organizational initiatives with a focus on continuous process improvement.

Responsibilities include patient encounter management, triaging calls, admissions/discharges, and general clerical duties, with a shift that covers every other Saturday/Sunday 3pm-11:30pm and

Qualifications

• Experience in customer service or administrative roles is preferred.
• Ability to communicate effectively, both orally and in writing.
• Ability to work with diverse internal and external constituencies.
• Strong organizational skills and attention to detail.

Responsibilities

• Provide positive and effective customer service supporting unit operations.
• Collaborate with referring providers and practices.
• Obtain required authorizations to compile patient and staff schedules.
• Schedule patients and support patient encounters.
• Record and forward messages; triage calls for urgent information.
• Process admissions/discharges.
• Provide routine clerical support as needed.

Skills

Customer service

Administrative support

Communication

Empathy

Education

High school diploma

Bachelor's degree preferred

Job description

Boston Children's Hospital is seeking a part-time Patient Experience representative to provide administrative support to the MSICU and coordinate services for patients and families. You will demonstrate interest in department and organizational initiatives with a focus on continuous process improvement.

Responsibilities include patient encounter management, triaging calls, admissions/discharges, and general clerical duties, with a shift that covers every other Saturday/Sunday 3pm-11:30pm and