Patient Experience Specialist - Part-Time Evenings & Weekends

Boston Children’s Hospital; Boston (MA); On-site; USD 25,000 - 33,000; Part time

Job summary

Boston Children's Hospital seeks a part-time Patient Experience representative to support the MSICU with administrative functions and a focus on delivering exceptional patient and family service. You will coordinate patient encounters, collaborate with clinicians and practices, obtain authorizations, and assist with admissions, scheduling, messaging, and triage.

A high school diploma is required; a bachelor’s degree is preferred; prior customer service or admin experience is welcomed.

Qualifications

• High school education required; bachelor’s degree preferred.
• Prior customer service or administrative experience preferred.
• Strong written and oral communication; demonstrate empathy in interactions.
• Ability to work with diverse internal and external constituencies.

Responsibilities

• Provide positive and effective customer service supporting unit operations.
• Collaborate with referring providers and practices.
• Obtain required authorizations to compile patient and staff schedules.
• Schedule patients and support patient encounters.
• Record and forward messages; triage calls for urgent information or services; initiate emergency calls.
• Process admissions/discharges.
• Provide routine clerical support as needed.

Skills

Customer service

Communication

Empathy

Office administration

Scheduling

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Boston Children's Hospital seeks a part-time Patient Experience representative to support the MSICU with administrative functions and a focus on delivering exceptional patient and family service. You will coordinate patient encounters, collaborate with clinicians and practices, obtain authorizations, and assist with admissions, scheduling, messaging, and triage.

A high school diploma is required; a bachelor’s degree is preferred; prior customer service or admin experience is welcomed.