Patient Experience Representative- part time weekend evenings

Boston Children’s Hospital; Boston (MA); Vor Ort; USD 25.000 - 33.000; Teilzeit

Zusammenfassung

Boston Children's Hospital seeks a part-time Patient Experience representative to support the MSICU with administrative functions and a focus on delivering exceptional patient and family service. You will coordinate patient encounters, collaborate with clinicians and practices, obtain authorizations, and assist with admissions, scheduling, messaging, and triage.

A high school diploma is required; a bachelor’s degree is preferred; prior customer service or admin experience is welcomed.

Qualifikationen

• High school education required; bachelor’s degree preferred.
• Prior customer service or administrative experience preferred.
• Strong written and oral communication; demonstrate empathy in interactions.
• Ability to work with diverse internal and external constituencies.

Aufgaben

• Provide positive and effective customer service supporting unit operations.
• Collaborate with referring providers and practices.
• Obtain required authorizations to compile patient and staff schedules.
• Schedule patients and support patient encounters.
• Record and forward messages; triage calls for urgent information or services; initiate emergency calls.
• Process admissions/discharges.
• Provide routine clerical support as needed.

Kenntnisse

Customer service

Communication

Empathy

Office administration

Scheduling

Ausbildung

High school diploma

Bachelor's degree preferred

Tools

Microsoft Office

Jobbeschreibung

Position summary

As a part time Patient Experience representative, you will work to provide administrative support to the MSICU You will work to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.

Schedule:

Key responsibilities

• Patient Encounter Management:
  • Providing positive and effective customer service that supports unit operations
  • Collaborating with referring providers and practices
  • Obtaining required authorizations to compile patient and staff schedules
  • Scheduling patients and supporting patients encounter

Administrative:

• • Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
  • Processing admissions/discharges
  • Providing routine clerical support as needed

Minimum qualifications

Education:

• A high school level of education, bachelor’s degree preferred

Experience:

• Prior customer service or administrative experience preferred
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• The ability to work with diverse internal and external constituencies

Shift:

every other sat/sun 3pm-11:30pm + every other holiday