Patient Experience Advocate — Surgical Unit (Part-Time)

Boston Children’s Hospital; Boston (MA); On-site; USD 28,000 - 34,000; Part time

Job summary

Boston Children’s Hospital in Boston, MA, seeks a part-time Patient Experience Representative for the Surgical unit to provide administrative and patient-facing support, focusing on a positive patient experience. You will assist patients, families, visitors, and staff through customer service, admissions/discharge support, patient flow, phone coverage, and general administrative duties.

The schedule is 7am-3:30pm every other Sat/Sun plus every other holiday.

Qualifications

• Basic computer skills and ability to use standard software.
• Strong customer service and communication skills.
• Ability to communicate clearly and demonstrate empathy in difficult situations.
• Ability to work with diverse patients, families, visitors, and coworkers.
• Strong attention to detail and accuracy.
• Good interpersonal, collaboration, and organizational skills.

Responsibilities

• Provide positive and effective customer service to patients, families, visitors, and coworkers.
• Greet and direct patients, families, and visitors.
• Respond to routine questions about hospital policies and procedures.
• Manage a high volume of inbound and outbound calls.
• Provide accurate information, directions, and guidance and follow up to make sure needs are addressed.
• Provide patients with required forms and obtain signatures and documentation.
• Generate patient labels and identification bracelets.
• Prepare admission documentation and support a timely admission process.
• Notify the Charge Nurse when patients arrive.
• Process patient transfer and discharge paperwork.
• Update information boards.
• Request ambulance transportation when needed.
• Review discharge paperwork for accuracy and completeness.
• Participate in shift handoffs and team huddles to support patient flow.
• Answer, screen, and route telephone calls and triage urgent calls when needed.
• Record and forward messages.
• Open and distribute mail and patient records and handle routine document processing.

Skills

Customer service

Communication

Empathy

Attention to detail

Interpersonal skills

Collaboration

Organizational skills

Education

High School Diploma

Tools

Microsoft Office

Job description

Boston Children’s Hospital in Boston, MA, seeks a part-time Patient Experience Representative for the Surgical unit to provide administrative and patient-facing support, focusing on a positive patient experience. You will assist patients, families, visitors, and staff through customer service, admissions/discharge support, patient flow, phone coverage, and general administrative duties.

The schedule is 7am-3:30pm every other Sat/Sun plus every other holiday.