Patient Experience Specialist - Part-Time

Boston Children’s Hospital; Boston (MA); On-site; USD 22,000 - 30,000; Part time

Job summary

Boston Children’s Hospital is seeking a part-time Patient Experience representative to support the MSICU with administrative duties and patient encounters. The role focuses on coordinating services for patients and families and contributing to process improvements.

Ideal candidates have strong customer service skills, effective written and oral communication, and the ability to work with diverse teams. A high school diploma is required, and a bachelor’s degree is preferred.

Qualifications

• High school education required; bachelor's degree preferred.
• Prior customer service or administrative experience preferred.
• Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
• Ability to work with diverse internal and external constituencies.

Responsibilities

• Patient Encounter Management: provide positive and effective customer service supporting unit operations.
• Collaborate with referring providers and practices.
• Obtain required authorizations to compile patient and staff schedules.
• Schedule patients and support patient encounters.

Skills

Customer service

Communication skills

Empathy

Written communication

Interpersonal skills

Education

High school diploma

Bachelor's degree preferred

Job description

Boston Children’s Hospital is seeking a part-time Patient Experience representative to support the MSICU with administrative duties and patient encounters. The role focuses on coordinating services for patients and families and contributing to process improvements.

Ideal candidates have strong customer service skills, effective written and oral communication, and the ability to work with diverse teams. A high school diploma is required, and a bachelor’s degree is preferred.