Patient Experience Representative- MSICU- weekend evenings

Boston Children's Hospital; Boston (MA); Vor Ort; USD 25.000 - 39.000; Teilzeit

Benefits dieser Stelle

Flexible schedules

Affordable health

Vision and dental insurance

Tuition and License/Certification Reim

401(b) Retirement Savings plan

Pension

Cell phone plan discounts

Discounted T-passes

Zusammenfassung

Boston Children's Hospital is seeking a part-time Patient Experience representative to provide administrative support to the MSICU and coordinate services for patients and families. You will focus on continuous process improvement and deliver friendly customer service that supports hospital operations.

The role requires strong communication, empathy, and the ability to work with diverse constituencies; prior customer service or administrative experience is preferred.

Qualifikationen

• High school education required; bachelor's degree preferred.
• Prior customer service or administrative experience preferred.
• Ability to communicate effectively in writing and verbally; demonstrate empathy.

Aufgaben

• Coordinate patient and staff schedules; obtain authorizations for patient encounters.
• Record and forward messages; triage calls for urgent information or services.
• Process admissions/discharges; provide routine clerical support.

Kenntnisse

Customer service

Administrative support

Communication skills

Empathy

Teamwork

Ausbildung

High school diploma

Bachelor's degree preferred

Tools

Microsoft Office

Jobbeschreibung

Position summary

As a part time Patient Experience representative, you will work to provide administrative support to the MSICU you will work to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.

Schedule

Key responsibilities

• Patient Encounter Management:
  • Providing positive and effective customer service that supports unit operations
  • Collaborating with referring providers and practices
  • Obtaining required authorizations to compile patient and staff schedules
  • Scheduling patients and supporting patients encounter

Administrative

• Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
• Processing admissions/discharges
• Providing routine clerical support as needed

Minimum qualifications

Education

• A high school level of education, bachelor's degree preferred

Experience

• Prior customer service or administrative experience preferred
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• The ability to work with diverse internal and external constituencies

Shift: every other sat/sun 3pm-11:30pm + every other holiday

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes

• flexible schedules
• affordable health
• vision and dental insurance
• child care and student loan subsidies
• generous levels of time off
• 403(b) Retirement Savings plan
• Pension
• Tuition and certain License and Certification Reimbursement
• cell phone plan discounts
• discounted rates on T-passes

Experience the benefits of passion and teamwork.