Patient Experience Coordinator

Boston Children’s Hospital; Brookline, Northern (MA, KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Sign-on bonus $2,000

Job summary

Boston Children’s Hospital is seeking an Administrative Support role to assist with coordinating clinical service operations and improving the patient experience. The position emphasizes service excellence, teamwork, and continuous process improvement within a supportive hospital environment.

Under supervision, you will greet patients, screen and register, enroll in the patient portal, and help manage workflows, appointments, and documentation while using Microsoft Office and EMR systems.

Qualifications

• High School Diploma or GED required.
• No healthcare experience required; basic customer service and computer skills.
• Strong communication and empathy when assisting patients and families.
• Ability to work with diverse people and pay attention to detail.

Responsibilities

• Provide positive customer service to patients, families, and visitors.
• Greet, screen, direct, and register patients; enroll in patient portal.
• Coordinate schedules and optimize patient flow with supervision.
• Handle routine clerical tasks using Microsoft Office and hospital systems.
• Collect demographics, insurance, referral info, and process forms.
• Answer calls, triage, and support shift handoffs and meetings.
• Assist with exam rooms, vitals, and EMR data entry.

Skills

Customer service

Microsoft Office

Communication

Multitasking

Education

High School Diploma

Tools

EMR systems

Scheduling software

Job description

Boston Children’s Hospital is seeking an Administrative Support role to assist with coordinating clinical service operations and improving the patient experience. The position emphasizes service excellence, teamwork, and continuous process improvement within a supportive hospital environment.

Under supervision, you will greet patients, screen and register, enroll in the patient portal, and help manage workflows, appointments, and documentation while using Microsoft Office and EMR systems.