Patient Experience Representative- MSICU- weekend evenings

Boston Children’s Hospital; Boston (MA); On-site; USD 22,000 - 30,000; Part time

Job summary

Boston Children’s Hospital is seeking a part-time Patient Experience representative to support the MSICU with administrative duties and patient encounters. The role focuses on coordinating services for patients and families and contributing to process improvements.

Ideal candidates have strong customer service skills, effective written and oral communication, and the ability to work with diverse teams. A high school diploma is required, and a bachelor’s degree is preferred.

Qualifications

• High school education required; bachelor's degree preferred.
• Prior customer service or administrative experience preferred.
• Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
• Ability to work with diverse internal and external constituencies.

Responsibilities

• Patient Encounter Management: provide positive and effective customer service supporting unit operations.
• Collaborate with referring providers and practices.
• Obtain required authorizations to compile patient and staff schedules.
• Schedule patients and support patient encounters.

Skills

Customer service

Communication skills

Empathy

Written communication

Interpersonal skills

Education

High school diploma

Bachelor's degree preferred

Job description

Position summary

As a part time Patient Experience representative, you will work to provide administrative support to the MSICU You will work to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.

Key responsibilities

• Patient Encounter Management:
  • Providing positive and effective customer service that supports unit operations
  • Collaborating with referring providers and practices
  • Obtaining required authorizations to compile patient and staff schedules
  • Scheduling patients and supporting patients encounter
• Administrative:
  • Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
  • Processing admissions/discharges
  • Providing routine clerical support as needed

Minimum qualifications

Education

• A high school level of education, bachelor’s degree preferred

Experience

• Prior customer service or administrative experience preferred
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• The ability to work with diverse internal and external constituencies

Shift

every other sat/sun 3pm-11:30pm + every other holiday