Patient Experience Specialist - Outpatient Medical Office

Hackensack Meridian Health; Manalapan Township (NJ); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health benefits

Dental coverage

Vision coverage

Paid leave

Tuition reimbursement

Retirement benefits

Job summary

Hackensack Meridian Health in New Jersey is seeking a Medical Office Specialist to provide front desk support in ambulatory settings, manage check-in/check-out, scheduling, and registration, ensuring a smooth patient experience.

You will verify demographics, collect payments, enter data into the EMR, and coordinate with the care team to support patient needs. The role requires strong customer service skills, multitasking, and reliable transportation; travel to other locations may be required.

Qualifications

• Education and experience requirements include a High School diploma or GED and 1+ year of customer service experience.
• Proficient computer skills with Microsoft Office and/or Google Suite.
• Excellent written and verbal communication; ability to manage multiple tasks in a fast-paced environment.
• Ability to travel to various locations and provide coverage as needed.

Responsibilities

• Manage front desk duties including patient check-in/check-out and scheduling.
• Verify patient demographics, collect copayments and balances, and ensure insurance eligibility.
• Enter data accurately into the EMR and support office workflow to optimize scheduling.
• Handle inquiries via phone, email and other channels while maintaining confidentiality.
• Assist with daily mail, document preparation, and coordination with the Practice Manager.

Skills

Customer service

Multitasking

Communication

Microsoft Office

Google Suite

Education

High School Diploma or GED

Associates Degree

Tools

EMR/EHR

RightFax

Job description

Hackensack Meridian Health in New Jersey is seeking a Medical Office Specialist to provide front desk support in ambulatory settings, manage check-in/check-out, scheduling, and registration, ensuring a smooth patient experience.

You will verify demographics, collect payments, enter data into the EMR, and coordinate with the care team to support patient needs. The role requires strong customer service skills, multitasking, and reliable transportation; travel to other locations may be required.