Patient Experience Front Desk Specialist

Hackensack Meridian Health; Paramus (NJ); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Tuition reimbursement

Retirement benefits

Paid time off

Job summary

Hackensack Meridian Health is seeking a Medical Office Specialist to support outpatient front desk operations and patient flow across locations in New Jersey. You will check in patients, collect information, process payments, and coordinate with clinical teams to ensure a smooth visit.

The role requires excellent communication, organizational skills, and the ability to handle multiple tasks in a fast-paced setting.

Qualifications

• High School diploma, GED, or equivalent experience.
• 1+ years experience working with the public in a customer service setting.
• Ability to manage multiple tasks in a fast-paced environment while maintaining professionalism.
• Ability to travel to various locations.
• Must have reliable transportation.
• Proficient computer skills (Microsoft Office and/or Google Suite).
• Excellent written and verbal communication skills.

Responsibilities

• Promotes patient satisfaction through friendly, helpful interactions with patients and visitors.
• Manages patient check-in/check-out process and verifies demographic information.
• Receives and directs communications via EMR, phone, email, and other channels; escalates as needed.
• Reviews and distributes daily mail; prepares documents and files reports as necessary.
• Maintains patient confidentiality and supports front-end operations.
• May travel to provide coverage at other locations and assist with office duties.

Skills

Customer service

Multitasking

Time management

Communication skills

Travel to locations

Education

High School diploma or GED

Associates Degree

Tools

EMR/EHR experience

Microsoft Office

Google Suite

Job description

Hackensack Meridian Health is seeking a Medical Office Specialist to support outpatient front desk operations and patient flow across locations in New Jersey. You will check in patients, collect information, process payments, and coordinate with clinical teams to ensure a smooth visit.

The role requires excellent communication, organizational skills, and the ability to handle multiple tasks in a fast-paced setting.