Patient Experience Front Desk Specialist

Hackensack Meridian Health; Holmdel Township (NJ); Sur place; USD 23 000 - 33 000; Plein temps

Résumé du poste

Hackensack Meridian Health is seeking a Medical Office Specialist to perform front desk and administrative duties in an outpatient setting. You will support check-in/check-out, scheduling, and patient registration with a focus on delivering excellent patient experience.

The role requires strong communication, multitasking, and EMR proficiency to ensure seamless clinic operations and high-quality care for patients across multiple locations.

Qualifications

• High School diploma, GED, or equivalent experience.
• 1+ years experience working with the public in a customer service setting.
• Ability to manage multiple tasks in a fast-paced environment.
• Must travel to various locations and have reliable transportation.
• Proficient computer skills (MS Office/Google Suite).
• Excellent written and verbal communication skills.

Responsabilités

• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Manages patient check-in/check-out, verifies demographics, collects copayments, and entries in EMR.
• Ensures referrals and insurance eligibility are obtained as needed.
• Supports scheduling and registration in the EMR system; communicates with staff.
• Maintains patient confidentiality and handles daily paperwork and bank deposits.

Connaissances

Communication skills

Multitasking

Customer service

Proactive inquiry

Formation

High School diploma

Associates Degree

Outils

EMR/EHR systems

Microsoft Office

Google Suite

Description du poste

Hackensack Meridian Health is seeking a Medical Office Specialist to perform front desk and administrative duties in an outpatient setting. You will support check-in/check-out, scheduling, and patient registration with a focus on delivering excellent patient experience.

The role requires strong communication, multitasking, and EMR proficiency to ensure seamless clinic operations and high-quality care for patients across multiple locations.