Patient Experience Front Desk Specialist

Hackensack Meridian Health Inc.; Metuchen (NJ); On-site; USD 38,000 - 52,000; Full time

Job summary

Hackensack Meridian Health is seeking a Medical Office Specialist to support ambulatory care by handling front desk functions and coordinating check-in/check-out to ensure a smooth patient experience. You will assist with scheduling, registration, and helping patients throughout the visit, contributing to high-quality care.

The role requires strong communication, organization, and computer skills, with the ability to travel to various locations and support a patient-centered environment across

Qualifications

• High School diploma, GED, or equivalent
• 1+ year experience in a customer-facing role
• Ability to multitask in a fast-paced environment
• Ability to manage competing priorities
• Must travel to various locations; reliable transportation
• Proficient with Microsoft Office and Google Suite
• Excellent written and verbal communication skills
• Associates Degree and EMR/EHR experience (preferred)
• Prior clerical training (preferred)

Responsibilities

• Assist with check-in and check-out processes for patients
• Schedule and register patients for appointments
• Provide clerical support to the team and front desk operations
• Answer patient questions and address concerns with professionalism
• Support post-visit follow-up for appointments and related needs

Skills

Customer service

Multitasking

Time management

Communication

MS Office

Google Suite

Travel

Education

High School diploma/GED

Associates Degree

Tools

EMR/EHR systems

Job description

Hackensack Meridian Health is seeking a Medical Office Specialist to support ambulatory care by handling front desk functions and coordinating check-in/check-out to ensure a smooth patient experience. You will assist with scheduling, registration, and helping patients throughout the visit, contributing to high-quality care.

The role requires strong communication, organization, and computer skills, with the ability to travel to various locations and support a patient-centered environment across