Patient Experience Specialist - Onsite Scheduling & Support

Boston Children’s Hospital; Brookline, Northern (MA, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Sign-on bonus $2,000

Job summary

Boston Children’s Hospital is seeking an administrative professional to support the Dental Services Department. The role focuses on patient encounter management, check-in/check-out duties, and administrative support to ensure a smooth patient experience.

The position requires strong customer service, effective communication, and empathy in challenging situations, with a 100% onsite schedule and a sign-on bonus. Bachelor’s degree preferred; HS diploma required.

Qualifications

• High school education required; bachelor’s degree preferred.
• Prior customer service or administrative experience preferred.
• Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
• Ability to work with diverse internal and external constituencies.

Responsibilities

• Provide positive and effective customer service that supports unit operations.
• Schedule patients and support patient encounters.
• Greet and direct patients, families and visitors.
• Coordinate flow with clinicians/supervisors.
• Reconcile payments and prepare deposits; record transactions in hospital systems.
• Triage calls for urgent information or services.

Skills

Customer service

Communication

Empathy

Diversity & inclusion

Education

High school diploma

Bachelor's degree preferred

Job description

Boston Children’s Hospital is seeking an administrative professional to support the Dental Services Department. The role focuses on patient encounter management, check-in/check-out duties, and administrative support to ensure a smooth patient experience.

The position requires strong customer service, effective communication, and empathy in challenging situations, with a 100% onsite schedule and a sign-on bonus. Bachelor’s degree preferred; HS diploma required.