Patient Experience Specialist I – ED & OR

Boston Children’s Hospital; Waltham (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

Boston Children’s Hospital is looking for an administrative support role in Waltham, MA. The position is fully onsite and involves customer service to enhance patient experiences. Responsibilities include scheduling, registration, and clerical tasks within a dynamic healthcare setting.

Candidates should have a high school diploma and preferably some customer service experience. Strong communication and interpersonal skills are essential for effectively interacting with patients and families.

Qualifications

• High School Diploma or GED is required.
• Prior customer service or administrative experience is preferred.
• Ability to communicate effectively both orally and in writing.

Responsibilities

• Provides positive and effective customer service to patients and families.
• Greets, screens, directs, and registers patients.
• Schedules patient encounters and monitors daily schedules.
• Accurately collects and verifies patient information.

Skills

Customer service

Communication skills

Interpersonal skills

Education

High School Diploma/ GED

Job description

Boston Children’s Hospital is looking for an administrative support role in Waltham, MA. The position is fully onsite and involves customer service to enhance patient experiences. Responsibilities include scheduling, registration, and clerical tasks within a dynamic healthcare setting.

Candidates should have a high school diploma and preferably some customer service experience. Strong communication and interpersonal skills are essential for effectively interacting with patients and families.