On-Site Patient Experience Associate | Flexible Schedule

Boston Children's Hospital; Norwood (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Boston Children's Hospital is seeking an on-site Administrative Support Specialist to assist clinical services with daily operations, patient scheduling, and coordination of encounters to enhance the patient experience. The role emphasizes teamwork, empathy, and efficient clerical support in a fast-paced hospital setting.

A high school diploma is required, with a bachelor's degree preferred. Prior customer service or administrative experience is desirable, and the schedule includes on-site hours

Qualifications

• High school level of education, bachelor's degree preferred.
• Prior customer service or administrative experience preferred.
• Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
• Ability to work with diverse internal and external constituencies.

Responsibilities

• Providing positive and effective customer service that supports unit operations.
• Collaborating with referring providers and practices.
• Obtaining required authorizations to compile patient and staff schedules.
• Scheduling patients and supporting patients encounter.
• Greeting and directing patients, families and visitors.
• Monitoring daily schedule and coordinating flow with clinicians/supervisors.
• Reconciling payments and preparing deposits, providing record of transactions in Hospital systems.
• Facilitating and directing communication with Financial Counseling.
• Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services.
• Providing routine clerical support as needed.

Job description

Boston Children's Hospital is seeking an on-site Administrative Support Specialist to assist clinical services with daily operations, patient scheduling, and coordination of encounters to enhance the patient experience. The role emphasizes teamwork, empathy, and efficient clerical support in a fast-paced hospital setting.

A high school diploma is required, with a bachelor's degree preferred. Prior customer service or administrative experience is desirable, and the schedule includes on-site hours