Hybrid Patient Experience Specialist

Boston Children’s Hospital; Boston (MA); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Boston Children’s Hospital is seeking an administrative support specialist to assist in the Center for Airway Disorders. You will provide customer service to patients and families, register patients, coordinate with referring providers, and support scheduling and communications across departments.

The role involves 4 days onsite and 1 day from home after training, with a sign-on bonus for full-time positions. Prior healthcare experience is not required.

Qualifications

• No healthcare experience required; basic customer service and computer skills.
• High School Diploma or GED required.

Responsibilities

• Interact with patients and families to provide positive customer service.
• Register new patients and assist with scheduling and demographics.
• Coordinate communications with clinicians and departments to support patient flow.
• Operate office technology and scheduling/billing applications.
• Participate in process improvement initiatives and project tasks.
• Schedule patient encounters and manage intra-hospital communications.

Skills

Customer service

Computer skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Boston Children’s Hospital is seeking an administrative support specialist to assist in the Center for Airway Disorders. You will provide customer service to patients and families, register patients, coordinate with referring providers, and support scheduling and communications across departments.

The role involves 4 days onsite and 1 day from home after training, with a sign-on bonus for full-time positions. Prior healthcare experience is not required.