Patient Experience Representative- Dental Services

Boston Children’s Hospital; Brookline, Northern (MA, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Sign-on bonus $2,000

Job summary

Boston Children’s Hospital is seeking an administrative professional to support the Dental Services Department. The role focuses on patient encounter management, check-in/check-out duties, and administrative support to ensure a smooth patient experience.

The position requires strong customer service, effective communication, and empathy in challenging situations, with a 100% onsite schedule and a sign-on bonus. Bachelor’s degree preferred; HS diploma required.

Qualifications

• High school education required; bachelor’s degree preferred.
• Prior customer service or administrative experience preferred.
• Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
• Ability to work with diverse internal and external constituencies.

Responsibilities

• Provide positive and effective customer service that supports unit operations.
• Schedule patients and support patient encounters.
• Greet and direct patients, families and visitors.
• Coordinate flow with clinicians/supervisors.
• Reconcile payments and prepare deposits; record transactions in hospital systems.
• Triage calls for urgent information or services.

Skills

Customer service

Communication

Empathy

Diversity & inclusion

Education

High school diploma

Bachelor's degree preferred

Job description

Position summary

You will work under close supervision to provide support to the administrative operations of the Dental Services Dept and will work to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.

Key responsibilities

Patient Encounter Management

• Providing positive and effective customer service that supports unit operations
• Collaborating with referring providers and practices
• Obtaining required authorizations to compile patient and staff schedules
• Scheduling patients and supporting patients encounter

Check In / Check Out

• Greeting and directing patients, families and visitors
• Monitoring daily schedule and coordinating flow with clinicians/supervisors
• Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
• Facilitating and directing communication with Financial Counseling

Administrative

• Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
• Providing routine clerical support as needed

Minimum qualifications

Education

• A high school level of education, bachelor's degree preferred

Experience

• Prior customer service or administrative experience preferred
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• The ability to work with diverse internal and external constituencies

Schedule

M-F, 8a-430p, 100% onsite

Sign-on Bonus of $2,000 for full-time positions (current employees and employees who have worked at BCH within last 2 years are not eligible)