Patient Experience Coordinator I (On-site)

Boston Children’s Hospital; Norwood (MA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Boston Children’s Hospital is seeking an experienced administrative support professional to assist the clinical service with patient scheduling, check-in/check-out, and coordination of authorizations and communications. The role emphasizes customer service, empathy, and effective collaboration with clinicians, families, and billing teams.

The position is 100% on-site, with a $1,500 sign-on bonus for eligible candidates; high school education required, a bachelor’s degree preferred, and prior

Qualifications

• A high school level of education; bachelor’s degree preferred.
• Prior customer service or administrative experience preferred.
• Ability to communicate effectively orally and in writing; show empathy in difficult interpersonal situations.
• Ability to work with diverse internal and external constituencies.

Responsibilities

• Manage patient encounters with a focus on positive customer service and unit operations.
• Check in/out: greet, direct, monitor schedule, reconcile payments, liaise with Financial Counseling.
• Carry out routine administrative tasks and triage calls for urgent information or services.

Skills

Customer service

Communication

Empathy

Interpersonal skills

Education

High school diploma

Bachelor’s degree preferred

Job description

Boston Children’s Hospital is seeking an experienced administrative support professional to assist the clinical service with patient scheduling, check-in/check-out, and coordination of authorizations and communications. The role emphasizes customer service, empathy, and effective collaboration with clinicians, families, and billing teams.

The position is 100% on-site, with a $1,500 sign-on bonus for eligible candidates; high school education required, a bachelor’s degree preferred, and prior