Patient Experience & Scheduling Coordinator

Boston Children's Hospital; Boston (MA); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Sign-on bonus $2,000

Hybrid work after training

Job summary

Boston Children’s Hospital is seeking an Administrative Support Specialist for the Call Center. The role focuses on delivering patient-centered service to coordinate scheduling, registration, and service inquiries across departments.

Under supervision, you will handle front desk coverage, maintain accurate records, and support billing and referrals. The position offers a Monday–Friday schedule with hybrid work options after training, plus a $2,000 sign-on bonus.

Qualifications

• High School Diploma or GED required.
• No healthcare experience required; basic customer service and computer skills.
• Ability to communicate clearly in writing and verbally; demonstrate empathy in difficult situations.
• Ability to work with diverse internal and external constituencies.
• Attention to detail and accuracy in documentation and data entry.

Responsibilities

• Provide excellent customer service to support department and hospital operations.
• Respond to routine inquiries regarding policies and patient care processes; escalate complex issues as needed.
• Register new patients and support care coordination with providers and practices.
• Provide front desk coverage as needed.
• Collect and process patient demographic, insurance, referral, and clinical information.
• Verify insurance and obtain referrals/authorizations; ensure accurate billing entries.

Skills

Customer service

Effective communication

Empathy

Attention to detail

Teamwork

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office

Phone systems

Scheduling software

Job description

Boston Children’s Hospital is seeking an Administrative Support Specialist for the Call Center. The role focuses on delivering patient-centered service to coordinate scheduling, registration, and service inquiries across departments.

Under supervision, you will handle front desk coverage, maintain accurate records, and support billing and referrals. The position offers a Monday–Friday schedule with hybrid work options after training, plus a $2,000 sign-on bonus.