Patient Experience Specialist – Medical Receptionist (Part-Time)

Trinity Health MI; Ann Arbor (MI); On-site; USD 19,000 - 25,000; Part time

Job summary

Trinity Health IHA Medical Group in Ann Arbor is seeking a friendly Medical Receptionist who will be the first point of contact for patients, helping create a welcoming, efficient front desk experience and supporting smooth office operations.

The role requires 1–2 years in a medical or customer service setting, high school diploma, and strong communication. This part-time daytime position offers patient-centered care and teamwork within a mission-driven practice.

Qualifications

• High School Diploma or GED required or equivalent.
• 1–2 years of experience in a medical or customer service environment preferred.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer service

Communication

Multitasking

Problem solving

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group in Ann Arbor is seeking a friendly Medical Receptionist who will be the first point of contact for patients, helping create a welcoming, efficient front desk experience and supporting smooth office operations.

The role requires 1–2 years in a medical or customer service setting, high school diploma, and strong communication. This part-time daytime position offers patient-centered care and teamwork within a mission-driven practice.