Medical Front Desk & Patient Experience Specialist

Trinity Health; Waterford Charter Township (MI); On-site; USD 36,000 - 45,000; Full time

Job summary

Trinity Health IHA Medical Group in Southeast Michigan is seeking a friendly Medical Receptionist to be the first point of contact for patients. You will support front-desk operations, verify registrations and insurance, schedule appointments, answer phones, and assist with billing tasks.

This role emphasizes compassionate patient service, accurate record-keeping, and coordination with providers and clinical staff to ensure a smooth patient experience.

Qualifications

• High School Diploma or GED required; coursework in insurance/billing preferred but not required.
• 1-2 years of experience in medical/physician office or customer service environment preferred.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer Service

Medical Office

Scheduling

Insurance Verification

Phone Skills

Education

High School Diploma or GED

Tools

MyChart

Job description

Trinity Health IHA Medical Group in Southeast Michigan is seeking a friendly Medical Receptionist to be the first point of contact for patients. You will support front-desk operations, verify registrations and insurance, schedule appointments, answer phones, and assist with billing tasks.

This role emphasizes compassionate patient service, accurate record-keeping, and coordination with providers and clinical staff to ensure a smooth patient experience.