Patient Experience Concierge - Part-Time Receptionist

Trinity Health; Lake Orion (MI); On-site; USD 32,000 - 42,000; Part time

Benefits offered by this job

Day-one benefits

Career growth opportunities

Supportive team-oriented culture

Mission-driven organization serving SE

Meaningful work helping patients

Job summary

Trinity Health IHA Medical Group in Michigan is seeking a patient-centered Medical Receptionist to be the first contact for clinic visitors and callers, delivering friendly service while supporting efficient office operations.

You will check in patients, verify registrations and insurance, schedule appointments, handle phones, assist with payments and MyChart support, and maintain records to enable smooth patient experiences. This role emphasizes teamwork with providers and staff.

Qualifications

• 1-2 years of experience in medical/physician office or customer service environment preferred.
• Education: High School Diploma or GED; coursework in insurance/billing or medical practice is a plus, but not required.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones and route messages.
• Collect payments and support billing processes.
• Assist with patient communications and MyChart support.
• Maintain patient records and support day-to-day operations.
• Collaborate with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer service

Phone etiquette

Scheduling

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group in Michigan is seeking a patient-centered Medical Receptionist to be the first contact for clinic visitors and callers, delivering friendly service while supporting efficient office operations.

You will check in patients, verify registrations and insurance, schedule appointments, handle phones, assist with payments and MyChart support, and maintain records to enable smooth patient experiences. This role emphasizes teamwork with providers and staff.