Patient Experience Front Desk Day-One Benefits

Trinity Health; Ann Arbor (MI); On-site; USD 21,000 - 28,000; Part time

Job summary

Trinity Health IHA Medical Group in Michigan is seeking a customer-focused Medical Receptionist to be the first point of contact for patients, supporting efficient office operations and high-quality patient care.

This part-time, day-shift role involves welcoming patients, verifying registration and insurance, scheduling appointments, handling calls, assisting with payments and MyChart, and coordinating with providers to ensure a smooth, compassionate patient experience.

Qualifications

• High School Diploma or GED (or equivalent).
• 1–2 years of medical/office or customer service experience preferred.
• No licensure required.

Responsibilities

• Welcome patients with professionalism and compassion.
• Check in patients and verify registration and insurance.
• Schedule, confirm, and reschedule appointments.
• Answer phones and route messages.
• Collect payments and support billing.
• Assist with patient communications and MyChart.
• Maintain patient records and day-to-day operations.
• Coordinate with providers for smooth patient experience.

Skills

Customer service

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group in Michigan is seeking a customer-focused Medical Receptionist to be the first point of contact for patients, supporting efficient office operations and high-quality patient care.

This part-time, day-shift role involves welcoming patients, verifying registration and insurance, scheduling appointments, handling calls, assisting with payments and MyChart, and coordinating with providers to ensure a smooth, compassionate patient experience.