Patient-First Front Desk Medical Receptionist

IHA; Ann Arbor (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Day-one benefits

Career growth

Team culture

Meaningful work

Job summary

Trinity Health IHA Medical Group is seeking a friendly Medical Receptionist to welcome patients, verify information, and support scheduling and billing in a fast-paced, patient-centered office in Ann Arbor, MI. The role is full-time, day shift, with a focus on exceptional service, accurate data entry, and coordination with clinicians to ensure a smooth patient experience and timely care.

Prior experience in medical or customer service settings is preferred.

Qualifications

• High School Diploma or GED or valid work permit.
• Course work in insurance/billing or medical practice education or seminars are preferred, but not required.
• 1-2 years of experience in a medical or customer service setting preferred.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group is seeking a friendly Medical Receptionist to welcome patients, verify information, and support scheduling and billing in a fast-paced, patient-centered office in Ann Arbor, MI. The role is full-time, day shift, with a focus on exceptional service, accurate data entry, and coordination with clinicians to ensure a smooth patient experience and timely care.

Prior experience in medical or customer service settings is preferred.