Patient Experience Specialist (Medical Front Desk)

1800 Riverbend Medical Group, Inc.; United States; On-site; USD 27,000 - 36,000; Full time

Job summary

Baystate Health is seeking a Patient Access Representative to support the patient-centered care model. You will greet patients, verify demographics and insurance, collect co-pays, and coordinate appointments, while maintaining confidentiality and complying with HIPAA.

This role works with a multidisciplinary team and reports to the Practice Supervisor or Manager. The ideal candidate has HS diploma and at least 1 year of relevant experience; training in medical terminology and customer service is

Qualifications

• Experience or education equivalent to HS graduation.
• Preferred 18 months experience.
• Must follow HIPAA and privacy rules.

Responsibilities

• Greet patients and manage patient experience.
• Verify insurance and collect payments.
• Answer phones and schedule appointments.
• Maintain confidentiality per HIPAA.

Skills

Customer service

Medical terminology

Phone etiquette

HIPAA

Education

HS diploma

Tools

Microsoft Office

Scheduling software

Billing system

Job description

Baystate Health is seeking a Patient Access Representative to support the patient-centered care model. You will greet patients, verify demographics and insurance, collect co-pays, and coordinate appointments, while maintaining confidentiality and complying with HIPAA.

This role works with a multidisciplinary team and reports to the Practice Supervisor or Manager. The ideal candidate has HS diploma and at least 1 year of relevant experience; training in medical terminology and customer service is