Patient Experience Specialist - Front Desk & Scheduling

Premier Orthopaedics; Exton (PA); On-site; USD 38,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

100% employer-paid life insurance

401(k) with employer match

Paid holidays

Paid sick and vacation time

Opportunities for growth and promotion

Employee referral reward program

Job summary

Premier Orthopaedics in Exton, PA is seeking a dedicated Patient Service Representative to join our front-office team. In this on-site, full-time role, you will greet patients, verify insurance, schedule appointments, collect payments, and maintain accurate records in the EMR while upholding HIPAA privacy.

You will collaborate with medical staff to ensure smooth patient flow and a positive experience across our orthopedic and hand specialty services. The position is Monday–Friday, on-site.

Qualifications

• High school diploma, GED, or equivalent working knowledge preferred
• Minimum of 1-2 years of patient registration or front office experience in a medical or healthcare setting preferred
• Experience with insurance rules and regulations, medical terminology, and EMR systems highly preferred (Allscripts Pro Suite a plus)
• Experience collecting payments and explaining financial responsibilities to patients preferred
• Knowledge of HIPAA guidelines and office safety protocols
• Ability to communicate effectively with physicians, staff, patients, and the public, and establish positive working relationships with internal and external stakeholders

Responsibilities

• Greet patients and manage check-in/check-out.
• Answer incoming calls promptly and courteously, directing inquiries as appropriate.
• Instruct patients in completing medical history and information forms; review and correct account details as needed.
• Obtain complete demographic and insurance information; ensure required documentation and authorizations are in place.
• Identify and collect co-payments, co-insurances, and outstanding balances; establish payment plans as authorized.
• Explain financial and insurance requirements to patients; refer complex issues to the Billing Department.
• Verify insurance benefits and notify patients or staff of coverage limitations or authorization needs.
• Scan and upload patient documents into the EMR system.
• Schedule and confirm patient appointments; ensure referrals and authorizations are received.
• Prepare charts for upcoming appointments and communicate scheduling delays to patients.
• Maintain and balance cash drawers; reconcile daily transactions.
• Protect patient privacy and confidentiality in accordance with HIPAA standards.
• Maintain a clean, organized, and professional front-office environment.
• Perform other duties as assigned

Skills

Customer service

Communication

HIPAA compliance

Scheduling

Cash handling

Education

High school diploma or equivalent

Tools

Allscripts Pro Suite

Job description

Premier Orthopaedics in Exton, PA is seeking a dedicated Patient Service Representative to join our front-office team. In this on-site, full-time role, you will greet patients, verify insurance, schedule appointments, collect payments, and maintain accurate records in the EMR while upholding HIPAA privacy.

You will collaborate with medical staff to ensure smooth patient flow and a positive experience across our orthopedic and hand specialty services. The position is Monday–Friday, on-site.