Patient Experience Specialist - Medical Front Desk

Foot and Ankle Specialists of the Mid-Atlantic; Yakima (WA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Employee Discount Program

Paid Time Off (PTO)

Paid Holidays

Job summary

US Foot & Ankle Specialists is hiring a friendly Medical Front Desk Receptionist to join our busy healthcare team in Yakima, WA. You will be the first point of contact, greeting patients and supporting daily office operations.

You’ll handle scheduling, patient data entry, insurance verifications, and billing tasks while maintaining confidentiality and HIPAA compliance. This role requires accuracy, empathy, and teamwork.

Qualifications

• High School Diploma or GED required.
• 2+ years of administrative support experience in a medical environment preferred.
• Knowledge of health insurance processes including pre-authorization, insurance verification, CPT/ICD coding preferred.
• Excellent customer service and interpersonal skills; strong communication and problem-solving abilities.

Responsibilities

• Greet patients on arrival and address questions/concerns.
• Answer calls, provide information, transfer calls, and take messages.
• Schedule appointments and manage provider calendars.
• Register new patients and update demographics and payment details.
• Notify providers of arrivals and communicate updates to patients and staff.
• Maintain patient records via data entry, faxing, and scanning.
• Process payments including deductibles, coinsurance, balances, copays, and OTC items.
• Review AR/AP changes since prior visits; monitor accounts.
• Maintain log of orthotics received and schedule follow-ups.
• Monitor inventory; place orders and coordinate maintenance.
• Verify insurance eligibility, referrals, and authorizations for next-day appointments.
• Prepare daily reports and upload to shared files.
• Review claims and denials; gather required info to resolve issues.

Skills

Customer service

Communication

Multi-tasking

HIPAA compliance

Attention to detail

Confidentiality

Team oriented

Education

High School Diploma or GED

Tools

Microsoft Office Suite (Word, Excel, Outlook)

Job description

US Foot & Ankle Specialists is hiring a friendly Medical Front Desk Receptionist to join our busy healthcare team in Yakima, WA. You will be the first point of contact, greeting patients and supporting daily office operations.

You’ll handle scheduling, patient data entry, insurance verifications, and billing tasks while maintaining confidentiality and HIPAA compliance. This role requires accuracy, empathy, and teamwork.