In-Office Front Desk & Patient Care Coordinator

LifeStance Health Inc.; Dearborn (MI); Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D

Short/Long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health Inc. is seeking a Medical Office Receptionist for our Dearborn, MI location. You will manage front desk operations, greet patients, and support both in-person and telehealth visits while upholding high standards of patient service.

The role requires strong communication, multitasking, and proficiency with EMR systems and Microsoft Office. Competitive hourly pay and benefits are offered, with potential for quarterly incentives.

Qualifications

• High School or equivalent required; associates/bachelor’s degree preferred.
• 1+ years of experience in healthcare operations, customer service, or similar role.

Responsibilities

• Greet patients and check them in/out, ensuring courteous service.
• Handle front desk duties including phone queues and scheduling.
• Assist patients with telehealth access and patient portal issues.
• Collect co-payments and verify insurance eligibility.
• Coordinate with clinicians and support teams to ensure smooth operations.
• Maintain privacy and confidentiality per HIPAA requirements.

Skills

Customer service

Multitasking

Communication

HIPAA

EMR systems

Microsoft Office

Education

High School diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

EMR systems

Microsoft Office

Job description

LifeStance Health Inc. is seeking a Medical Office Receptionist for our Dearborn, MI location. You will manage front desk operations, greet patients, and support both in-person and telehealth visits while upholding high standards of patient service.

The role requires strong communication, multitasking, and proficiency with EMR systems and Microsoft Office. Competitive hourly pay and benefits are offered, with potential for quarterly incentives.