Patient Access Front Desk Specialist

Lifestance-Health; Dearborn (MI); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

AD&D

Short-term disability

Long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health in Dearborn, MI is hiring a Medical Office Receptionist to manage front desk activities, provide excellent patient care, and support clinicians. The role includes checking patients in/out, handling telehealth access, and processing payments and insurance verifications.

The position starts at $21 per hour with potential quarterly bonuses. Benefits include medical, dental, vision, 401k with match, and parental leave, among others. Work hours are full-time at the Dearborn site.

Qualifications

• High School or equivalent required; associates/bachelor’s degree preferred.
• 1+ years of experience in healthcare operations, customer service, or similar role.
• Ability to multitask and prioritize duties to support delivery of high-quality patient experience.

Responsibilities

• Operational Excellence: Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
• Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared.
• General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians.
• Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
• Patient Support: Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.
• Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.
• Provide support to patients with requests via phone, email, and/or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquiries, etc.
• Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service.
• Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
• Collect all in-person and telehealth co-payments and account balances at the time of service.
• Complete insurance eligibility verification and reach out to patients to resolve any issues.
• Clinician Support: Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.
• Coordinate with clinicians pertaining to any additional patient questions.
• Support clinician schedules by auditing for appointment accuracy.
• Maintain a pleasant, secure, and motivational working environment in the Practice.

Skills

Multitask

Communication

Team player

HIPAA

Microsoft Office

EMRs

Education

High School or equivalent

Associates degree preferred

Bachelor’s degree preferred

Tools

EMRs

Microsoft Office

Job description

LifeStance Health in Dearborn, MI is hiring a Medical Office Receptionist to manage front desk activities, provide excellent patient care, and support clinicians. The role includes checking patients in/out, handling telehealth access, and processing payments and insurance verifications.

The position starts at $21 per hour with potential quarterly bonuses. Benefits include medical, dental, vision, 401k with match, and parental leave, among others. Work hours are full-time at the Dearborn site.