Patient Access & Front Desk Specialist

LifeStance Health; Lansing (MI); On-site; USD 60,174,000 - 71,745,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health in Lansing, MI, seeks a Medical Office Receptionist to manage the front desk, assist patients and clinicians, and ensure smooth daily operations. You will greet patients, handle scheduling, payments, and portal questions while upholding HIPAA standards.

The role offers a comprehensive benefits package and a starting wage of $21.00 per hour, with potential quarterly bonus incentives for performance. On-site work at 4136 Legacy Pkwy, Lansing, MI 48911.

Qualifications

• High School or equivalent required.
• 1+ years of healthcare operations or customer service experience.
• Front-desk or patient check-in experience preferred.

Responsibilities

• Greet patients and manage front desk check-in/out with courtesy.
• Assist with scheduling, portals, and payments; resolve billing questions.
• Support clinicians with administrative tasks and document handling.
• Maintain a clean, organized reception area and patient flow.

Skills

Customer service

HIPAA compliance

Multitasking

Communication

Microsoft Office

EMR systems

Education

High School diploma or equivalent

Associate/bachelor’s degree preferred

Tools

EMR software

Microsoft Office

Billing software

Job description

LifeStance Health in Lansing, MI, seeks a Medical Office Receptionist to manage the front desk, assist patients and clinicians, and ensure smooth daily operations. You will greet patients, handle scheduling, payments, and portal questions while upholding HIPAA standards.

The role offers a comprehensive benefits package and a starting wage of $21.00 per hour, with potential quarterly bonus incentives for performance. On-site work at 4136 Legacy Pkwy, Lansing, MI 48911.