Front Desk Coordinator - Mental Health Telehealth

BEHAVIORAL HEALTH PRACTICE SERVICES LLC.; Dearborn (MI); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D insurance

Short & long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health in Dearborn, MI is seeking a Medical Office Receptionist to manage the front desk for in-person and telehealth visits, delivering high-quality patient service.

You will handle scheduling prep, check-in/out, payments, and coordination with clinicians to ensure smooth daily operations. Must have 1+ year in healthcare/customer service, HS diploma, and be proficient with MS Office and EMRs.

Qualifications

• High School or equivalent required; additional degree preferred.
• 1+ years in healthcare operations or customer service.
• Proficient with Microsoft Office and electronic medical records (EMR).
• Demonstrates HIPAA compliance and professional communication.

Responsibilities

• Manage front desk operations and greet patients and clinicians.
• Schedule prep, ensure paperwork is complete, and update patient demographics.
• Handle payments, co-pays, and insurance verification as needed.
• Support telehealth access and patient portal issues.
• Coordinate with clinicians to ensure appointment accuracy and smooth workflow.

Skills

Multitasking

Team player

Strong communication

MS Office & EMRs

HIPAA compliance

Education

High School or equivalent

Associate/Bachelor's preferred

Tools

Microsoft Office

EMRs

Job description

LifeStance Health in Dearborn, MI is seeking a Medical Office Receptionist to manage the front desk for in-person and telehealth visits, delivering high-quality patient service.

You will handle scheduling prep, check-in/out, payments, and coordination with clinicians to ensure smooth daily operations. Must have 1+ year in healthcare/customer service, HS diploma, and be proficient with MS Office and EMRs.